Terms of Service
These Terms of Service ("Terms") govern access to and use of the Leadora software‑as‑a‑service platform (the "Service") provided by [Company Legal Name], a company licensed in [Free Zone / Emirate], United Arab Emirates under trade licence no. [Trade Licence No.], with registered address at [Registered Address] ("Provider", "we", "us").
By signing an order form, clicking to accept, or accessing the Service, the organisation you represent ("Customer", "you") agrees to these Terms. If you do not agree, do not use the Service.
1. The Service and licence
Subject to these Terms and payment of the applicable fees, Provider grants Customer a non‑exclusive, non‑transferable, non‑sublicensable right to access and use the Service during the Subscription Term for Customer's internal business operations, up to the number of user seats purchased.
The Service is provided on a subscription basis. Provider may update, improve, or modify the Service from time to time, provided that no update materially reduces core functionality during a paid term.
2. Accounts, seats and administrators
Access is invite‑only. Customer's administrator creates and manages user accounts ("Authorized Users") within Customer's workspace, up to the purchased seat count. Customer is responsible for:
- keeping login credentials confidential and for all activity under its accounts;
- ensuring Authorized Users comply with these Terms;
- promptly deactivating users who no longer require access.
Each seat is for a single named individual and may not be shared.
3. Fees, payment, VAT and renewal
- Fees are set out in the applicable order form and are stated in UAE Dirhams (AED).
- Unless stated otherwise, subscriptions are billed in advance and renew automatically for successive terms of equal length until cancelled.
- Fees are exclusive of VAT. UAE Value Added Tax (currently 5%) will be added where applicable and shown on a valid tax invoice bearing Provider's TRN.
- Invoices are due within the period stated on the invoice (default 14 days). Late amounts may accrue interest at the maximum rate permitted by law.
- Non‑payment: if an invoice remains unpaid after its due date, Provider may suspend access to the Service until payment is received (see Section 12). No data is deleted during suspension.
- Fees for a term are non‑refundable except where required by law or expressly stated.
4. Customer data and ownership
"Customer Data" means all data, including lead and contact records, communications, and files, that Customer or its Authorized Users submit to or generate within the Service.
As between the parties, Customer owns all Customer Data. Customer grants Provider a limited licence to host, process, and transmit Customer Data solely to provide and support the Service and as instructed by Customer.
Where the Service processes personal data on Customer's behalf, the parties' respective roles and obligations are set out in the [Data Processing Agreement](/legal/dpa), which forms part of these Terms.
5. Third‑party integrations
The Service can connect to third‑party services that Customer configures with its own accounts and credentials — including WhatsApp Business / Meta, Twilio, email (SMTP), and property portals (e.g. Bayut, Property Finder, Dubizzle). Customer is solely responsible for:
- maintaining its own accounts and complying with those providers' terms and policies (including WhatsApp and Meta messaging policies and applicable consent/marketing rules);
- the content of messages, calls, and emails it sends through the Service.
Provider is not responsible for third‑party services, their availability, or changes to their APIs.
6. Acceptable use
Customer will not, and will not permit any user to:
- use the Service in violation of applicable law, including UAE anti‑spam, telecommunications, and data‑protection laws;
- send unsolicited or unlawful marketing, or contact individuals without a lawful basis or required consent;
- upload malicious code, attempt to gain unauthorised access, probe or breach security, or disrupt the Service;
- reverse engineer, resell, or provide the Service to third parties except as permitted;
- use the Service to store or transmit content that is unlawful, infringing, or harmful.
Provider may investigate suspected violations and suspend access to prevent harm or legal risk.
7. Confidentiality
Each party may receive confidential information of the other. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel or advisers who need it and are bound by confidentiality. This does not apply to information that is public, independently developed, or required to be disclosed by law.
8. Service levels and support
Provider will use commercially reasonable efforts to keep the Service available and to provide support through the channels stated in the order form. Planned maintenance will be scheduled to minimise disruption where practicable. Any specific availability commitment (SLA) applies only if expressly stated in an order form.
9. Warranties and disclaimer
Each party warrants it has the authority to enter into these Terms. Except as expressly stated, the Service is provided "as is" and "as available", and Provider disclaims all other warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non‑infringement, to the maximum extent permitted by law.
10. Limitation of liability
To the maximum extent permitted by law:
- neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data; and
- each party's total aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by Customer for the Service in the twelve (12) months preceding the event giving rise to the claim.
Nothing limits liability that cannot be limited under applicable law.
11. Term and termination
These Terms apply for the duration of the Subscription Term and any renewals. Either party may terminate for material breach not cured within thirty (30) days of written notice. Customer may cancel renewal by written notice before the end of the then‑current term.
On termination, Customer's right to use the Service ends. Customer may export its Customer Data before termination or within thirty (30) days after, after which Provider may delete it in the ordinary course, subject to legal retention requirements.
12. Suspension
Provider may suspend access where: (a) an invoice is overdue; (b) continued use poses a security or legal risk; or (c) required by law. Provider will give reasonable notice where practicable. Suspension does not relieve Customer of payment obligations for the term.
13. Indemnity
Customer will defend and indemnify Provider against third‑party claims arising from Customer Data or Customer's use of the Service in breach of these Terms or applicable law, including claims relating to messaging, marketing, or contacting individuals without a lawful basis.
14. Governing law and disputes
These Terms are governed by the laws of the United Arab Emirates as applied in the [Emirate of \_\_\_\_\_\_]. The parties submit to the exclusive jurisdiction of the competent courts of [Emirate / DIFC / ADGM], without prejudice to any right to seek urgent injunctive relief.
15. Changes to these Terms
Provider may update these Terms from time to time. Material changes will be notified with reasonable advance notice. Continued use after changes take effect constitutes acceptance.
16. General
These Terms, together with any order form and the Data Processing Agreement, are the entire agreement between the parties. If any provision is unenforceable, the rest remains in effect. Neither party may assign these Terms without the other's consent, except to a successor in connection with a merger or sale of assets. Failure to enforce a provision is not a waiver.
17. Contact
Questions about these Terms: legal@leadora.ae · [Company Legal Name], [Registered Address].